Customer Service Advocate - BakerRipley : Job Details

The CSA enjoys working with diverse cultures and communicates with confidence and tactfulness. The CSA has expertise in data tracking, reporting and verification of eligibility for child care benefits. Success measures include customer satisfaction, retention and data integrity.

• Takes immediate action to address and resolve customer and provider issues with KinderConnect
• Assists the Accounts Payable Department by reviewing weekly attendance and informing providers of any discrepancies.
• Takes immediate action to address and resolve customer provider complaints
• Establishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner
• Answers all customer contact requests as directed; receives and inputs customer details into correct databases
• Determines eligibility of the customer when necessary, by verifying records and performing mathematical calculations based on documentation presented
• Enters data into databases as directed including the Financial Aid Communication System (FACS)
• Works with Management to implement procedures that positively affect customer satisfaction
• Performs other duties as may be assigned

Bachelor's degree from four-year college or university or equivalent combination of education and experience Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)