Customer Service Agent - VIP Hospitality LLC : Job Details

About VIP Hospitality LLCIncorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.About the role

• Customer service agents work alongside a team of four up to twenty others at the terminal checkpoints and international arrivals areas of your local airport.
  • Early Morning Shifts and Closing Shifts
    • 3:45am-12:00pm
    • 01:30pm-22:00
    • 02:30pm-23:00

What you'll do

• You'll be managing lines of passengers and guests waiting to enter checkpoint security screening or international arrivals customs and immigration lines, providing wayfinding and information to those pre-security or waiting in international baggage claim, and coordinating entry and usage of dedicated lanes such as SEA's SPOT Saver, CBP's Global Entry or Mobile Passport Control, crew and mobility assistance.

Qualifications

• Our ideal candidates would have service-related experience in a variably paced and dynamic environment ranging from extremely busy to times in which activity is slow and requires a proactive search for service opportunities.
• Multilingual candidates speaking languages most commonly spoken among internationally inbound or the regional passenger market is desirable but not required.
• Successful individuals must be able to obtain an airport badge and maintain a security seal with Customs and Border Protection for entry into bonded areas thus must be 18 years of age or older.
• Flexible scheduling is highly preferred and toward those available for work on Thursdays, Fridays, Saturdays, Sundays, and Mondays.