Customer Service Agent - Remote - Answernet : Job Details

Customer Service Agent English Speaking REMOTEJob Type: Full Time - Work from HomeHours: Vary from 8:00 am -8:00 pm (Open availability)Salary: $14.00About AnswerNet AnswerNetis the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.Job Duties / Responsibilities / Essential Functions:Receive English inbound callsPlace outbound calls to existing English clients and customersAnswer questions from English customers and forward messages to clientsMeet Quality Assurance requirements and other key performance metricsMaintaining a working knowledge of company products, services, and promotions for our clientsRequired Knowledge /Skills / Abilities / Qualifications:Excellent interpersonal, written, and oral communication skillsFlexible availability English candidate required for this positionExcellent listening skills and the ability to ask probing questions, understand concerns, overcome objectivesStrong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced professional working environmentAbility to learn and navigate new software quicklyGoal-oriented with professional work ethicsBasic knowledge of Microsoft OfficeLeadership skillsReliable transportationPrevious Customer Service experienceCustomer Service: 1 year (Preferred)WAH Requirements:PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)Hard-wired high-speed internet connection (ethernet cable)USB-connected HeadsetWebcamA quiet dedicated place to work free from distractions including pets and children.