Customer Service Analyst - ektello : Job Details

W 2 Contract - - Ridgefield Park, NJ - - ONSITE - - $33-38/hr - - This role will lead a variety of analytics initiatives for our clients eCommerce team to help improve the customer experience, specifically NPS, as well as reduce contacts and drive revenue growth. This is a critical role and will have constant communication and visibility to senior leadership. Responsibilities: Mine eCommerce operations data (such as customer service, returns, fulfillment etc), and sales data to drive actionable insights on a product, category and general business level. Execute deep dive analysis to answer key business questions related to the eCommerce platform. Leverage data to understand trends and future opportunities to reduce customer contacts, improve CX and increase eCommerce revenue growth. Leverage predictive modeling techniques in the process. Proactively work with business units and teams to understand and translate data-driven initiatives and potential ideas. Synthesize ideas and suggesti...Customer Service, Analyst, Customer Experience, eCommerce, Service, Operations, Retail, Staffing