Customer Service Analyst - Mativ : Job Details

DescriptionMativ is a global leader in specialty materials headquartered in Alpharetta, Georgia. The company offers a wide range of critical components and engineered solutions to solve our customers' most complex challenges. With over 5,000 employees worldwide, we manufacture on three continents and generate sales in more than 100 countries. We drive innovation and enhance performance, finding potential in the impossible.Primary Responsibilities: This position participates in the activities that lead to capturing an order for Healthcare products which involves direct contact with customers, sales, planning, logistics, and quality teams. The CSA is responsible for the maintenance and upkeep of various system records, following-up on customer inquiries, and assisting customers with product questions and any service issue. He or she will focus on providing an efficient and effective process from customer inquiry through invoicing as well as building strong relationships with customers, sales, planning, and others within the organization. This position will report to and take work direction from the Sr Customer Service Manager. Responsibilities:

• Maintains a high level of professional and ethical standards in all business interactions.

• Possesses strong customer facing skills that will help drive new business to Neenah.
• Builds relationships to gain customer confidence and loyalty with an emphasis on value added service opportunities.
• Processes orders accurately and timely via phone, e-mail, and EDI.
• Maintains an intimate knowledge of customer accounts, pricing, and inventory programs with an emphasis on understanding customer needs to facilitate efficient asset planning, short term sales forecasting and identifying unusual order activity.
• Works as a liaison between other functional areas including Business Development, Research and Development, Planning, Transportation, Quality and Sales teams to meet customer's requests while maintaining adequate order value.
• Establishing consistent cadence of communication with customers and internal teams related to overall service levels and expectations.
• Facilitates problem resolution to meet customer demands and department objectives.
• Manage all aspects of account management from order entry, follow up, and cross functional collaboration across internal teams.
• Maintains a complete knowledge of our product offerings.
• Ability to dissect issues and problem solve.

Education/Qualifications

• A bachelor's degree and 2-3 years of customer service experience in a manufacturing facility preferred.
• Experience with ERP systems, preferably the SAP platform.

Required Skill Sets

• English speaking required; bilingual preferred but not required.
• Ability to collaborate with remote colleagues across other customer service teams.
• Possess a desire to grow professionally through experiences and exposure within Neenah, Inc.
• Demonstrate personal credibility through effective communication skills, achieving results, and trusted relationships with others.
• Must have a positive and energetic attitude with desire to help internal and external Customers.
• Willingness to challenge the status quo and facilitate different perspectives to drive solutions.
• Familiarity with MS Office products and Oracle is a distinct plus.
• Highly motivated with minimal supervision required.
• Team player attitude is a MUST.

What we Offer As a Mativ employee, you'll have access to a variety of benefit programs designed to help you no matter your stage of life.

• Competitive paid time off policies and compensation with regular salary reviews
• Outstanding Health, Dental & Vision Insurance Benefits
• Eligibility for benefits on first day of employment
• 401K Retirement Plan, immediate 6% company match
• 100% Company paid life insurance, short-term disability and long term disability
• Wellness and Work Life Support - career development and educational assistance

We are an Equal Employment Opportunity Employer and do not discriminate against applicants due to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteranAn Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or other protected status and will not be discriminated against on the basis of disability.Mativ is committed to help individuals with disabilities participate in the workforce, and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Mativ, please email our Talent Acquisition Team at [email protected].