Customer Service and Sales Associate, Full-Time - Kenyon College : Job Details

Customer Service and Sales Associate, Full-Time Job no: 493160 Work type: Non-Exempt Staff Location: Gambier, OH Categories: The Kenyon College Bookstore seeks an energetic and outgoing full-time, benefits eligible Customer Service and Sales Associate. This position alerts the Sales Floor Manager on duty of any customer concerns and presents opportunities for improving sales and services. This position provides assistance to trainees and new hires when the Manager or lead trainer is not available. This is a full-time position reporting to the Sales Floor Manager and the rate of pay is $12.42. Hours can be scheduled for days, evenings, late evenings and weekends. Open availability is preferred.Responsibilities include (but are not limited to) the following:

• Offer friendly greetings to customers.
• Seek a positive outcome for every customer interaction.
• Assist customers in researching, identifying and locating requested items.
• Handle customer transactions with cash, credit cards, campus debit cards, gift cards and departmental charges.
• Responsible for drawer counts at the beginning and end of the shift.
• Scoop ice cream for customers and restock food service area as well as supplies at service counters.
• Prepare coffee service area, food prep counters and ice cream cooler.
• Forward customer requests for new items to the appropriate buyer.
• Serve as campus information resource, answering questions about the College and the surrounding area.
• Offer directions, recommendations and weather updates.
• Learn about the new merchandise and annual physical inventory.
• Alert the Sales Floor Manager of discrepancies or other mistakes in inventory.
• Assist trainees and new hires when the Sales Floor Manager or employee assigned as lead trainer is not available.
• Perform duties on daily checklists (opening and closing duties and items needing attention during open hours.)
• Review staff journals at the beginning of each shift and review pages upon return to work after time-off.
• Use good judgement to identify difficult customer situations and contact the Sales Floor Manager or Manager on Duty for support in handling.
• Attend and actively participate in staff meetings.
• Handle additional tasks as requested by the Sales Floor Manager or General Manager. Work hours will vary depending on client requests and the volume of events on campus at any given time. Flexibility as well as the ability to see projects through to completion are vital assets. This is a full-time benefits eligible position with hours scheduled for days, evenings, late evenings, and weekends. Open availability is preferred.

Compensation and Benefits Kenyon offers benefits for employees and their family members. Children of employees are eligible for 100% tuition waivers at Kenyon, and through the Great Lakes Colleges Association, children of employees are eligible for 90% tuition waivers at nineteen other of the nation's finest liberal arts colleges. We also offer health, dental and vision insurance, TIAA retirement, and many other benefits, including provisions for a spouse, families, and domestic partners. Details about benefits as well as conditions of employment are described more fully in our Staff Handbook. Kenyon is a unique place to live and work. To discover why it should be your next home, click here. Kenyon College is an equal opportunity employer and applications from members of all underrepresented groups are encouraged. It is the College's policy to evaluate qualified applicants without regard to race, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, physical and/or mental disability, age, religion, medical condition, veteran status, marital status, or any other characteristic protected by institutional policy or state, local, or federal law. Kenyon College has a strong commitment to supporting diversity, equity and inclusion. Please visit our Diversity at Kenyon website. Advertised: 25 Nov 2024 Eastern Standard Time Applications close: