Customer Service and Ticket Sales Representative - Aeg : Job Details

Position Profile: Customer Service and Ticket Sales RepresentativeDepartment: TicketingReports to: Director, Ticketing and Customer ServiceStatus: Seasonal, HourlyThe Breeders' Cup is looking for an energetic and self-motivated seasonal Customer Service and Ticket Sales Representative to assist the ticketing team. We are seeking a detail-oriented professional with exceptional multitasking and communication skills to assist with selling ticket packages for the 2025 Breeders' Cup World Championship. A successful candidate will have the ability to work in a team environment and effectively influence and communicate with patrons. Responsibilities:

• Ability to handle a heavy volume of outbound and inbound phone calls and emails
• Execute sales calls to potential customers through cold calling, prospecting and referrals from current customers
• Maintain a high level of customer service
• Able to work in a fast paced and ever-changing environment
• Handles payment transactions in an accurate, efficient and timely manner
• Assist with any administrative ticket functions

Qualifications:

• Experience with ticket sales and CRM platforms is beneficial
• Experience working with Microsoft Office and Outlook
• Excellent written and verbal communication skills
• Excellent customer service and problem-solving skills
• 1-3 years of experience in sales and customer service