Customer Service (Appointment Setting) - Five Star Call Centers : Job Details

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.Do you want to be a superhero that homeownerslook up to? We're looking for a champion in our contact center to answer the call (literally!) and be the friendly face (well, voice) behind keeping homes comfortable year-round. From leaky faucets to temperamental thermostats, you'll be the calming presence guiding customers through scheduling repairs, answering questions about heating, cooling, plumbing, and electrical woes, and ensuring their homes run smoothly. Think of your favorite superhero, but instead of fighting crime, you're defeating nightmares in home maintenance! Ready to be a customer service hero? Suit up and apply today!.This is awork-at-home position for individuals living in the state ofWest Virginia.QualificationsPrevious1 year customer service or customer support experience requiredPrevious 1 year call center or office background experience requiredTechnical savvy (able to toggle between multiple browsers & systems using dual monitorsPrevious remote work from home experience preferredQuick learner and able to work independentlyType 35words per minute accuratelyStrong phone and enthusiastic verbal communication skills along with active listeningMust be 18years of ageA background check applicable with state and federal laws will berequiredResponsibilitiesAnswer phones, schedule customers for service visits and assist customers with any/all inquiries. Provide focused, informed communication with confirmation of accuracy while setting and delivering expectationsProvide customer service relating to contract sales, sales promotions, and offers.Take incoming and outbound calls, process credit cards, offer service plans, schedule appointments, process refunds.Setup maintenance contract or extended warranties in the Del-Air computer database.Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.Make outbound customer phone calls to follow up on service, coordinate scheduling, offer service plans etc.Ensure that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.Access company and client resources provided to accurately handle the callSeize opportunities to upsell products when they ariseSkillfully change from one task to another without loss of efficiency or composureBe available at your desk, maintaining punctuality and attendance at all scheduled timesRemain positive and professional in all customer interactionsFlexibility to cross train as requestedEquipment Provided-Equipment will be shipped to you.Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs/not wifi) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Childcare for anyone 4 years of age and younger is required.Pay & BenefitsStarting pay - $14.50/hour, plus shift differential (extra $1/hr nights & wkds)Work hours - Shifts between 8:00am-6:30pm (EST) ; Work Days - Mon-Fri + Every Other Weekend (Will have 2 days off during the week when weekend worked)Paid Training - typically 2weeks in length from 9:00am-6:00pm(EST)Status - Full time-Benefit(40 hrs) eligible 1st of month after 60 days -click to see benefits-at-a-glanceThe above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job. Click here to read the full description.NOT YOUR ORDINARY CALL CENTERáµ⠬á´¹#J-18808-Ljbffr