Customer Service Assistant - Hertfordshire County Council : Job Details

**Customer Service Assistant**

Job Number HCC17334 Location Hatfield Directorate Resources Salary Range 18,198 - 18,933 Contract Type Permanent Full Time/Part Time Part Time Closing date 24-Oct-2021 **Advert Information**

**Job Title:** Customer Service Assistant

**Location:** Hatfield

**Salary Range:** 18,198 - 18,933 per annum (pro rata for part-time)

**Hours:** 6.5 hours per week

**Contract:** Permanent

**Job Duties:**

Working as part of a team, you will deliver excellent customer service to library customers, ensuring all information services and resources are available to members of the public.

The successful candidate will be a friendly and confident person who is happy to work in a customer facing role. You will be competent using computer packages for logging and searching for information. You will be organised and comfortable in assisting customers to issue and return books and tidying shelves. You will be flexible to assist with ad hoc library activities as required.

Please ensure you are able to work the hours on the attached rota before applying.

Application details:

For an informal discussion about the post, please contact Rahini Kandan-Goode, Customer Service Supervisor or Bernie Jones, Assistant Customer Service Supervisor on 01438 845608 (comnet 55608)

If you are interested in applying for this post, please apply through the link below. You will need to register with Talentpool as this post is being advertised externally.

Please note that due to Covid-19 we are currently holding interviews via Microsoft Teams. It is your responsibility to ensure you will have access to a reliable device that includes camera and microphone so that you can take part in the Microsoft Teams interview process.

Hertfordshire County Council have awarded the contract to deliver the Library Service to Libraries for Life, an independent organisation with charitable status. The proposed date for transition to Libraries for Life is still to be confirmed. At the point of transition all Hertfordshire County Council Libraries employees will be transferred to Libraries for Life under TUPE rules and regulations.

The terms and conditions include:

Excellent career development

Pension scheme with matched contributions up to 6%

**Closing Date:** 24.10.2021

**Interview Date:** 08.11.2021

**Candidates who have applied within the last 6 months for this role need not apply**

For an informal discussion and more information please contact: Rahini Kandan-Goode 01438 845608 / 55608

**Benefits of Working for HCC:**

Flexible Working Arrangements (depending on the role)

Excellent Career Development

Salary Exchange for Additional Benefits

Excellent Pension Scheme with Employer Contributions

Shopping Discounts

Support Groups & Wellbeing Schemes

**Please note that due to Covid-19 we are currently holding interviews via Microsoft Teams. It is your responsibility to ensure you will have access to a reliable device that includes camera and microphone so that you can take part in the Microsoft Teams interview process.**

**Application Information**

**Please ensure you are able to work the hours on the attached rota before applying**

**How to Apply:** Please follow the 'Apply for Job' button at the bottom of the screen.

As part of the application you will be required to ***upload your most recent CV ensuring gaps in employment have been addressed and answer the questions (provided below)*** which will be your opportunity to evidence how your skills, knowledge and experience match with what we are looking for based on the Person Specification area of the attached Job Outline.

In no more than 200 words (per question) please answer the following Key Questions to support your application:

- **Knowledge and experience:**

- **Customer Service:** Give an example of a time when you provided excellent customer service while promoting/ supporting an event

- **Organisation:** Tell us how you have organised and prioritised tasks and been methodical both individually and as part of the team, and how you have used initiative and problem-solving skills to resolve issues.

- **T. Skills:** Tell us how you use IT and how you may have helped others to use IT.

**PLEASE NOTE:** Before proceeding with your application please have answers to the above questions ready. All questions marked with a (red) * are mandatory question and must be answered you will not be able to submit your application until all mandatory questions have been answered.

Hertfordshire County Council have awarded the contract to deliver the Library Service to Libraries for Life, an independent organisation with charitable status. The proposed date for transition to Libraries for Life is still to be confirmed. At the point of transition all Hertfordshire County Council Libraries employees will be transferred to Libraries for Life under TUPE rules and regulations.

**Overseas Applications:** We will accept applications from all applicants who already have an established right to work in the UK. Unfortunately, we are unable to provide sponsorships for this post

**Additional Information**

**English Fluency:** The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.

**Disability Confident:** We are proud to be a and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

**Diversity:** We are an inclusive employer and value a diverse workforce

**Why Hertfordshire:** Watch our video. Our staff use their own words to tell their story and share their experiences of what it is like working here. Take your next step in your career.

**Available documents**