Customer Service Associate (27654069) - Performancereview : Job Details

** Customer Service Associate**

Job Title Customer Service Associate Job ID 27654069 Location IRVINE, CA 92618-1978 Other Location Description Our client creates surgical solutions that transform the ordinary implants and instruments into clinically relevant surgical systems that provide successful clinical results. Working closely with their surgeon partners and distributor network, our client delivers extraordinary surgical solutions that amplify clinical results bringing patients back to their active lives quickly.

**Customer Service Associate**

Our client is seeking a Customer Service Associate at its corporate office in Irvine, CA. This highly visible position, reporting directly to the Sr. Director of Operations, is responsible for meeting and exceeding service goals by advancing high quality spinal fusion solutions utilizing an innovative implant technology.

As the Customer Service Associate, you will be responsible for interfacing with the sales and operations organizations supporting day-to-day planning, monitoring of inventory, and being the primary conduit for company inquiries. Strong interpersonal skills, with the ability to quickly access the issues and problem solve to provide an optimal service level of performance will be essential for your success.

**Responsibilities:**

* Maintains communication with customers via emails, phone calls, text, etc. regarding surgeries, demos, shipments, restock, and returns.

* Ensures that the customer communications are handled/answered in a timely and accurate fashion.

* Manage customers inventory to prevent shortages

* Manage companys master surgery case calendar and master sales tracker

* Manages the companys FedEx account including generating labels and tracking packages

* Demonstrates ability to satisfy customer inquiries in a professional manner

* Supports shipping/receiving in an overflow capacity

* Performs other duties and tasks as assigned by manager

**Qualifications:**

* Bachelor's degree or equivalent experience

* 4+ years of customer service experience

* Proficiency in Microsoft Office suite (Outlook, Excel, Word, etc.)

* Ability to multi-task and thrive in a start-up environment

* Keen attention to detail and accurate data input skills

* Knowledge of MRP systems. Fishbowl ERP is a plus.

* Experience with a medical device or start-up company is a plus

**Benefits:**

Our client values their employees time and efforts. Their commitment to your success is enhanced by their competitive compensation and an extensive benefits package.

Plus, they work to maintain the best possible environment for their employees, where people can learn and grow with the company. They strive to provide a collaborative environment where each person feels encouraged to contribute to their processes, decisions, planning and culture.

*Our client is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a persons race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law.* Share This Job