Customer Service Associate - Thoroughbred Express : Job Details

Job DescriptionJob Description

*Full Time and Part Time positions available*

We are looking for brilliant and versatile candidates to join our Thoroughbred Express team in Teays Valley, WV.

Customer Service Associates are responsible for educating and informing customers about the successful operation, benefits, and safety of Thoroughbred Express washes.

Customer Service Associates can also receive uncapped commissions for the sale of memberships!

Key Duties and Responsibilities

• Focus on providing a positive customer experience.
• Carry out daily duties that ensure the effective operation of a car wash facility in partnership with peers and site management.
• Greet customers with a warm smile, review and educate on services, and assist with payment.
• Stay up to date with knowledge of how to use specific equipment for them to be able to work efficiently in an automated facility.
• Direct the Driver into the car wash entrance or guide them onto tracks.
• Carry out periodic maintenance of equipment used in washing to keep them in proper working order.
• Perform facility cleaning and ensure everything is kept in the appropriate place and organized.
• Provide assistance to customers in any area concerning the car wash process.
• Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area.
• Additional duties as assigned.