Customer Service Associate - Colville Fuels : Job Details

Job DetailsLevel: EntryJob Location: Keller Community Store - Keller, WAPosition Type: Full TimeEducation Level: High SchoolSalary Range: $17.28 HourlyTravel Percentage: NoneJob Shift: AnyDescriptionCLOSING DATE: January 21, 2025SALARY: $17.28 per hourREPORTS TO: Store ManagerLOCATION: Keller, WAThe Customer Service Associate is a critical position because it interacts with customers on a continual basis and performs a wide variety of duties and responsibilities for his/her assigned store. This position includes essential functions related to customer service, cashiering, food services, and janitorial/image. The incumbent may be assigned to one or more of these four areas, depending on the needs of the store and customer base.Essential Functions:Customer Service:* Arrives at assigned work location displaying a positive attitude, wearing company approved uniforms, and ready to provide outstanding customer service.* Greets customers, provides assistance and direction, and answers questions using the highest standard of customer service.* Provides additional assistance to handicapped, disabled, elderly persons, and/or other persons requiring extra help.Cashiering:* Verifies cash register balances at the beginning and end of assigned shift and assumes full responsibility of funds in between.* Charges customers for retail items, accepts various forms of payment (cash, card, etc.), and issues proper change.* Exchanges cash and coin with coworkers and/or depository safe as needed to replenish cash register funds.* Intermittently drops excess funds into depository safe per company policy.* Requests and verifies valid and unexpired identifications for credit/debit card transactions and when selling restricted projects, e.g., cigarettes, alcohol, etc.Food Services:* Receives and verifies orders, stocks products and supplies, and ensures all inventory items are organized and secured.* Prepares various food and beverage menu items in accordance with company and food service standards, ensuring recipes are strictly followed with proper portion control.* Thoroughly cleans deli case, kitchen, equipment, supplies, utensils, coolers, freezers, storage compartments, and surrounding areas.* Responds to customer questions and accommodates orders in a courteous and timely manner; refers complaints and irate customers to shift supervisor or other superior in a calm and professional manner, avoiding/minimizing arguments to the greatest extent possible.* Familiarizes, remains current, and consistently adheres to applicable food preparation, handling, cleanliness, and safety standards.Janitorial / Store Image:* Routinely restocks, fronts, and faces retail items to ensure shelves are adequately stocked and visually appealing to customers.* Cleans and organizes the interior of the store, including but not limited to, floors, shelves, counters, windows, coolers, freezers, etc.* Cleans bathrooms on a routine basis, ensuring all equipment is working properly and supplies are stocked and readily available.* Cleans and maintains the exterior of the store, including but not limited to, collecting trash and other debris, emptying trash containers and ashtrays, spraying-off and/or pressure washing sidewalks, parking lots, building exterior, removing oil spots, etc.* Thoroughly cleans fuel dispensers and surrounding areas to ensure all surfaces are free of residue and debris.* Maintains any amenities that may be available at the store, e.g., window washers, towel dispensers, air compressors, etc.* Performs other related duties and responsibilities as assigned.QualificationsEducation, Experience, Knowledge, Skills, and Abilities:* High school diploma or equivalent; however, twenty-four (24) months of cashiering experience in a formal retail environment may be substituted.* Must pass a basic mathematics skills test.* Must possess a Food Handler's Card or be able to obtain one within fourteen (14) days of hire.* Ability to obtain Underground Storage Tank (UST) Class C Operator certification within 14 days of hire.* Ability to provide superior customer service on a consistent basis.* Ability to work irregular hours, including evenings, nights, weekends, holidays, and overtime as required.* Ability to establish and maintain effective working relationships with customers, coworkers, superiors, and vendors.* Ability to work independently and as a member of a team.* Must successfully clear a thorough background inquiry, including criminal history, previous employment, and reference verifications.Physical Demands / Work Environment:* Manual and finger dexterity as required to perform daily job duties.* Ability to frequently walk and/or stand for prolonged periods of time.* Ability to frequently lift and/or move up to 50 pounds.* Ability to occasionally lift and/or move up to 75 pounds.* Ability to frequently bend, squat and/or stoop.* Ability to frequently reach, climb and/or crawl.* Occasionally works near or around electricity.* Frequently works near or around moving mechanical parts.* Occasionally exposed to toxic or caustic chemicals primarily used for cleaning purposes.* Frequently exposed to a high level of noise in the work environment.* Occasionally exposed to smoke, fumes, or airborne particles.* Frequently exposed to outside weather conditions, including wide variations in temperature, wind, and precipitation.These requirements need to be met to represent knowledge, skill and/or ability to perform job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.