Customer Service Associate - Ivoclar Vivadent : Job Details

Customer Service AssociateLocation: Amherst, NY Hourly Salary: Starting at $19.00 per hour based on experience Position Responsibilities: To pleasantly assist all customer calls by providing technical knowledge, determining product needs, entering orders correctly, handling complaints, and successfully connecting the caller to the correct department or person. Essential Functions:

• Answer incoming telephone calls, transfer calls when necessary
• Provide customer needs determination and assist customers with their orders
• Provide customer with navigating assistance with Ivoclar.com
• Assist lab customers with product usage and offer technical resolution via E-mail and phone
• Prepare and enter customer orders. Coordinate literature requests when necessary
• Provide support to Technical Field Sales and Inside Sales Account Managers by responding to product and/or literature requests
• Issue credit and rebills for the lab business when needed
• Provide customer assistance in tracking packages, locating or replacing orders
• Maintain working knowledge of all relevant ERP procedures
• Follow CRM CCH/Salesforce procedures pertaining to customer complaints
• Perform other clerical/administrative duties or assist in special projects as assigned by the Customer Service Management team

Your Qualifications:

• Previous customer service experience required. Experience in a product- related environment preferred.
• Strong communication, telephone, computer and data entry skills required
• Ability to work independently, prioritize and multitask in a dynamic environment
• ERP/CRM/Salesforce experience highly desired
• Dental Degree or background a plus

Physical Demands:

• Must be able to sit for up to 8 hours a day, view computer monitor and move about effectively to fulfill the essential functions of the job. Manual dexterity needed for alpha/numerical computer input.
• Ability to perform filing duties, bend and lift 10-20 lbs.

Benefits Offered:

• Medical plan
• Prescription drug coverage
• Dental plan
• Retirement savings plan
• Disability benefits
• Flexible spending account
• Voluntary benefits
• Time off program
• Wellness program

Let's achieve our goal together. If you are looking for a job where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long-term perspective, we know that it is our around 3600 employees that are the key to our success. Let's achieve our goal together: Making people smile. Ivoclar is committed to Equal Employment Opportunity and Affirmative Action and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic. Ivoclar will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. We will also make reasonable accommodations during the interview and selection process. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)