Customer Service Associate - Logistics - Penske Logistics : Job Details

Load Planners coordinate all processes and functions of freight movement and customer service. Load Planners process customer orders, plan & optimize shipments into loads using Transportation Manager System, tender freight to third-party carriers, update the Transportation Manager System with current shipment information and respond to internal and external customer inquiries. Load Planners also provide visibility to management and the customer by tracking, process over-sight, auditing, researching, and troubleshooting operational issues or functions. Shift: Shift will either be 5:00 pm -1:00 am or 8:00 pm - 4:00 am Major Responsibilities: - Load-building - Adding shipments to a load, rating a load, securing carrier coverage and appointment setting. Monitoring and resolving MCP email messages. Identify shipping opportunities for improved performance such as: truckload multi-stops, consolidated shipments, etc. - Provide excellent Customer Service to assigned account(s) - Call Center and...Customer Service, Transportation Manager, Associate, Logistics, Service, Supply Chain, Retail, Driver