Customer Service Associate (On-Call) - University of New Mexico : Job Details

Requisition ID req32116Working Title Customer Service Associate (On-Call)Position Grade 05Position Summary

Join the Team at UNM Golf Courses - Where Passion Meets Precision!

Do you have a flair for customer service and a love for the game of golf? UNM Golf Courses is looking for enthusiastic, detail-oriented individuals to join our dynamic team as Customer Service Associates (CSAs). Whether you're assisting a first-time visitor or a seasoned golfer, every day offers a new opportunity to make a lasting impression. Our courses are buzzing with energy all year round, offering an 18-hole Championship Course just south of UNM's campus and a 9-hole North Course just north of UNM Hospital.

As a CSA, you'll play an integral role in ensuring the smooth operation of our golf courses, from processing transactions for green fees, memberships, and merchandise to answering customer questions and maintaining inventory. You'll help keep the pro shop running efficiently while providing exceptional service to golfers of all levels.

We're looking for someone who:

• Has prior golf course customer service experience and thrives in a fast-paced environment
• Can handle various tasks including sales, stock control, and inventory management
• Is ready to bring their energy and attention to detail to our team

The ideal candidate must:

• Be available to work 2-3 days a week
• Be flexible to work on weekends, holidays, and/or split shifts as needed
• Be eager to contribute to a vibrant, year-round operation

UNM Golf Courses are open 363 days a year, from sunrise to sunset, only closing for Thanksgiving, Christmas, and inclement weather days. If you're ready to be part of a welcoming team and make every golfer's experience exceptional, we want to hear from you!

See the Position Description for additional information.

Conditions of Employment

• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
• All regular, non-temporary positions assigned to this classification are represented by a labor union and subject to the terms and conditions of the CWA Collective Bargaining Agreement.

Minimum Qualifications

High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications

• Prior customer service experience
• Prior experience working at a golf course or have golf knowledge
• Experience working in a retail store
• Prior cash handling experience
• Familiarity with point-of-sale (POS) systems

Additional RequirementsCampus Main - Albuquerque, NMDepartment Golf Course Championship (531A)Employment Type StaffStaff Type On-CallTerm End DateStatus Non-ExemptPay Hourly: $15.50Benefits Eligible This is a non - benefits eligible position.ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.Background Check Required NoFor Best Consideration Date 1/31/2025Eligible for Remote WorkEligible for Remote Work StatementApplication Instructions

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application. Please complete the UNMJobs application and attach a resume with your application. Official transcripts, high school diploma or GED certificate will be required for hire. Please see minimum qualifications for specifics. Please have 3 professional references, preferably supervisors, (from prior jobs) ready and available if called in for an interview. References will not be called prior to notifying candidates.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit Refer to for a definition of Regular Staff.