Customer Service Associate (Sales and Related) - Lacertus St. Louis : Job Details

Lacertus spearheads the operations of our client's marketing promotions by executing customer service and sales outreach campaigns for a designated territory. Our Customer Service Associate team connects directly to Verizon's new and existing customer base and generates interest, facilitates the sales enrollment process, and increases customer retention. Lacertus helps our clients improve and endorse their businesses to new levels. We stimulate customers' interest in their promotions and products.

Every day, the Customer Service Associate builds not only our reputation for customer service but our clients as well. We work with them directly in their stores promoting products and branding their name. Lacertus also gets out into the community and markets its products with the communities in the St. Louis area. We work on community awareness programs that help foster the growth of our Client's name and products. Our goal is to build leaders and managers to help us oversee our clients' campaigns and development.

We are looking to cross-train Customer Service Associate's in the following:

• Direct Customer Service and Sales - Engage with customers, answer inquiries, resolve issues, and promote our client's products and services

• Customer Relationship Building - Nurturing long-term relationships with customers by understanding their needs and asking questions

• Territory Management - Manage designated geographic areas and customers segments in order to optimize sales efforts

• Team Development and Mentorship - Attend daily training sessions to ensure growth, development, and a positive team environment

• Marketing and Promotions of Products - Understand consumer behavior, creating marketing plans, and executing promotional campaigns in person

• Client Relations - Maintaining and improving relationships between the company and our clients