Customer Service Assoicate - Mississippi Valley Regional Blood Center : Job Details

Customer Service Assoicate

Ottumwa, IA 52501, USA Req #2556

Tuesday, November 26, 2024

ImpactLife provides lifesaving blood products to more than 120 hospitals and emergency medical service providers in a four-state region. In 2024, we celebrate 50 Years of Saving Lives. Over the years, we've grown and merged across the Midwest from small, independent, community nonprofits to evolve into ImpactLife. We are still an independent, community nonprofit, only we are not so small. Today, our team is 800+ strong across four states. We are headquartered in Davenport, Iowa and have distribution hubs and donor centers in Iowa, Illinois, Missouri, and Wisconsin. Every year we team up with thousands of blood donors and hundreds of community partners to help save lives through blood drives.

Are you looking for an opportunity that makes a difference? Do you want to have an impact in your community? If you answered yes , look no further. ImpactLife is looking for dedicated, motivated individuals who are interested in being an integral part of our Inventory Management and Distribution (IMD) team.

IMD Associates are responsible for communicating daily with our partner hospitals regarding inventory and patient needs, documenting orders, and preparing life-saving blood products for delivery to our hospital clients as well as emergency deliveries and restocking deliveries to other Impact Life locations.

Work Schedule: Monday-Friday 6:30 am to 2:30 pm with On Call Rotation

Associate Responsibilities can include:

+ Fulfill routine and emergency orders while following appropriate procedures ensuring accurate order entry and order fulfillment.

+ Provide excellent customer service to clients.

+ Maintain positive and professional communications.

+ Assist hospital personnel with inquiries.

+ Track and rotate inventory of blood products.

+ Investigate and resolve customer concerns.

Qualifications:

+ High school diploma or equivalent required.

+ Experience in blood or pharmaceutical inventory management/hospital customer relations/logistics is preferred.

+ Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer).

+ Must have excellent organizational skills and be able to handle multiple priorities effectively.

+ Working knowledge of computers.

+ Must have a valid driver's license.

+ Must be able to operate Blood Center vehicles.

+ Physical requirements include the ability to stand, sit, and maintain regular and reoccurring physical exertion such as reaching, bending, and lifting for extended periods of time.

+ Must be able to lift up to 50 pounds.

What we offer

+ Competitive wages

+ Paid training

+ Advancement opportunities

+ An excellent benefit package

+ Generous paid time off program

Pre-employment drug screen, background check and MVR report are required.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities

Other details

+ Job Family 05A

+ Pay Type Hourly

+ Min Hiring Rate $18.00

Apply Now