Customer Service BDC / Appointment Setter Associate - Beverly Hills BMW - Sonic Automotive : Job Details

Customer Service BDC / Appointment Setter Associate - Beverly Hills BMW in Los Angeles, CA at Sonic Automotive

Job Type: Other

To be considered for an interview, please make sure your application is full in line with the job specs as found below.

Experience: Associate

About

At Beverly Hills BMW, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are committed to your success and invested in your future. Consider a rewarding career with Sonic Automotive, Inc.

Job Description

The Customer Service BDC / Appointment Setter Associate is responsible for generating service appointments with customers that contact Beverly Hills BMW via the internet. The BDC Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate, and courteous manner. This highly accountable position uses lead management tools, CRM software, and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC associate will be trained to understand all products and services offered, as well as financing and incentive programs.

Duties and Responsibilities:

Respond to internet inquiries with courtesy, accuracy, and professionalism.

Promptly and accurately enter all customer inquiry data into the CRM.

Generate service appointments.

Conduct phone surveys to assess customer preferences and quality of experience.

Effectively utilize lead management tools.

Compile all necessary reports, forms, and other documentation on a timely basis.

Perform other job-related duties as assigned.

Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers.

Minimum Requirements:

Excellent verbal and written communication skills.

Ability to work independently and as part of a team in a fast-paced environment.

Ability to work in a call center environment.

Strong organizational and time management skills.

Ability to read and comprehend rules, regulations, policies, and procedures.

We offer a comprehensive benefit package and a competitive compensation package. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.

All your information will be kept confidential according to EEOC guidelines.

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