Customer Service/Call Center Specialist - Health Alliance Plan - The Henry Ford Health System : Job Details

This position has the following primary objectives with respect to customer relations for all HAP product lines: Provide follow-up and courteous and prompt resolution to internal and external customer inquiries by conducting thorough investigations and fully educating customers. Support corporate and departmental goals, member enrollment activities and product implementations. Research, investigate and resolve service failures. Improve the customer experience by identifying root causes, trends and recommend resolutions for service recovery and retention. Educate internal and external customers and prospective members to promote HAP as the health care coverage of choice. PRINCIPAL DUTIES AND RESPONSIBILITIES: Respond to inquiries by telephone (inbound and outbound), mail and in person; research and answer inquiries, complaints and appeals by following all department standards, policies and procedures; direct inquiries to supporting departments for appropriate action and resolution. Educ...Customer Service, Health, Call Center Specialist, Customer Experience, Call Center, Specialist, Retail, Healthcare