Customer Service Clerk I - City of Gardena, CA : Job Details

Salary : $42,672.00 - $54,468.00 Annually Location : Gardena, CA Job Type: Part-Time Department: Recreation/Human Services Opening Date: 11/13/2024 Closing Date: 11/27/2024 11:59 PM Pacific Description Under general supervision, performs varied clerical and recordkeeping work; provides information to the public; acts as a receptionist; does general typing; operates City's switchboard; does related work as required. Examples of DutiesRepresentative Duties Maintains the reception desk; types routine letters, documents and reports from rough drafts, marginal notes or oral and written instructions; types statistical data; receives, distributes and dispatches mail; checks columns of figures and names; maintains mailing lists; checks and alphabetizes records; arranges material for typing; reads proofs; enters information on cards and forms; assists or substitutes for superiors in handling more responsible office work; answers telephone calls and makes necessary connections; places local and long-distance calls; keeps records of calls and toll charges; operates various office equipment. Organizational Responsibilities This is an entry level Class in the typing and clerical series. Applicants for positions in this Class are not expected to have clerical experience; rather, a high degree of clerical aptitude and basic typing skills are considered necessary for an employee working in this class. Employees in this Class are normally assigned to offices where supervision and training are received from a more senior clerical or secretarial employee. Typical QualificationsEducation and Experience Graduation from high school or GED equivalent, including or supplemented by courses in typing and office procedures. Experience in public contact and switchboard duties is highly desirable. Knowledge and Abilities Must have knowledge of modern office methods, procedures and equipment and general knowledge of arithmetic and proper English; must be able to speak clearly and distinctly with good voice modulation; ability to meet the public with tact and courtesy; to learn what services are performed by each department and the location of employees within the City; to spell correctly and use proper English; to perform a variety of clerical work; to make comparisons and computations quickly and accurately; to have skill in indexing and filing; to work cooperatively with others; to have a high degree of clerical aptitude and a liking for office work. Skills Must be able to type at a rate of 40 words per minute and have the ability to use a switchboard, calculator, personal computer and word processor. Must have computer skills in Word. Skill in Outlook and Excel or Spreadsheet is highly desirable. Bilingual ability is highly desirable (Gardena is a multi-ethnic community with a variety of languages.) ***Candidates must provide the City with a current typing certificate (acquired within the last 6 months) indicating a typing speed of at least 40 net words per minute (nwpm). Typing certification must be proctored either virtually or in person. Please attach a copy of your typing certificate/letter with your application materials or submit it via email to [email protected] by Wednesday, December 4, 2024. Gardena One-Stop located at 16801 South Western Avenue, Gardena, CA 90247 offers this service in-person. Please call to make an appointment, (310) ###-####.Physical Demands and Working Conditions Work is performed in a busy office environment with frequent interruptions. Office work requires using a computer keyboard and screen and heavy volume of phone work. Physical demands include sitting for long periods of time, standing, kneeling, bending, twisting, reaching and grasping in the performance of duties. License Must have and maintain a valid Class C California Driver's License. Supplemental InformationTesting Process:

• Supplemental Questions - Pass/Fail
• Typing Certificate - Pass/Fail
• Oral Interview - 100% of total score

*Testing process is subject to change Candidates must pass all examinations to be placed on the eligible list. Possession of minimum qualifications does not guarantee an invitation to the next step in the selection process. All candidate materials will be carefully evaluated and only those considered best qualified will be invited to the next step in the selection process. Vacation: Four (4) hours per month if the total hours worked is equal to or exceeds sixty (60) hours for each pay period in the month. Sick Leave: Part-time employees shall accrue four (4) hours of sick leave per month if the total hours worked is equal to or exceeds sixty (60) hours for each pay period in the month. Employees shall be credited with forty (40) hours of sick leave upon date of hire and every January thereafter Retirement: Employees working less than 30 hours per week will be enrolled in the Public Agency Retirement System (PARS) upon date of hire unless the employee was previously enrolled in the California Public Employees' Retirement Systems (CALPERS). City and employee equally contribute 3.75% towards benefit. Health Plan Options: Upon eligibility PPO or HMO plans available at cost to the employee. A part-time employee becomes eligible for health insurance if the employee worked an average of thirty (30) hours or more per week over the last twelve (12) months of service. Bilingual Bonus Pay: The city shall pay each approved part-time employee a Bilingual Bonus of eleven dollars and fifty-five cents ($11.55) per pay period as long as the employee remains eligible for this bonus. Credit Union: Savings and loan services available through South Bay Credit Union, Kinecta, and F&A Federal Credit Union. 01 Explain your level of expertise with Microsoft Outlook, Word, Excel, and Teams. 02 Tell us how you define good customer service. 03 What would you do if you did not know how to help a customer? 04 Communication is important in this position. Describe a time when you used your communications skills to resolve a conflict. 05 How do you manage to limit/handle distractions in the workplace? 06 Do you have experience with cash handling? What are the best practices for handling cash? 07 What is your availability? Are you available days, nights, weekends, and holidays, as needed? 08 I understand that I must submit my proctored typing test score with a score of 40 NWPM by December 4, 2024.Please see job bulletin for more information.

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Required Question