CUSTOMER SERVICE/COLLECTIONS REPRESENTATIVE - READING, PA - Santander : Job Details

Customer Service/Collections Representative - Reading, PAReading, United States of America**WHAT YOU WILL BE DOING**

**Customer Service Representatives** in the Collections Department is a Great Way to Start! We are seeking dependable & coachable candidates. It's helpful but not necessary to have experience working within a Retail Bank, Collections, or Customer Service Call Center.

We're Hiring **Customer Service Representatives** for our Next Collections Training Class Starting March 21, 2022. This position is **Location-Dependent** and the job itself is located in **Reading, PA - USA**. Pays $17/hour and will pay $20/hour in April of 2022.

The **Customer Service/Collections Representative** is responsible for the collection of past-due consumer loans, overdrafts, and credit card accounts via telephone contact with customers, resolving customer issues with regard to their outstanding balances, and negotiating repayment terms with customers in accordance with bank guidelines.

**RESPONSIBILITY STATEMENTS**

* Takes inbound calls and makes outbound calls

* Identify customer service issues and route them to the appropriate area for resolution

* Provide first-tier support to resolving customer service issues

* Uses skip tracing techniques to locate and contact customers

* Advise customers of their responsibilities under terms of the contract

* Provide individual loan counseling on acceptable repayment terms

* Communicates with other departments regarding special circumstances on customer accounts

* Sets up arrangements for repayment on past due accounts

* Makes updates customer information on accounts

* Works customer collection issues

* Hours of Operation: Monday-Thursday 8:00am to 8:00pm / Friday 8:00am to 6:00pm / Saturday 8:00am to 12:00pm

* This job is location-dependent - Reading, PA

**EDUCATION -** High School Diploma or GED - 0-3 years of professional work experience.

**EXPERIENCE -** Banking, Collections, or Customer Service Call Center experience preferred.

**SKILLS & COMPETENCIES -**

* Work independently as well as part of a team to meet common objectives.

* Basic computer and data entry skills.

* Strong analytical and problem-solving skills.

* Strong organizational and prioritizing skills.

* Strong verbal and written communication skills.

* Seek information to understand customer needs.

* Communicate clearly and precisely.

* Listen carefully and ask questions to clarify understanding.

* Define issues accurately and identify the critical components.

* Demonstrate the organization's customer service standards.

* Able to change direction as project demand dictates.

* Comfortable with change and can alter tasks with guidance.

* Ask questions to understand the impact of changes on one's own job.

* Maintain professional behavior at all times in representing the company.

* Does all routine work accurately and on time.

* Is aware of their own impact on others.

* Understand the central role the risk management function plays in the organization environment.

* Respond to internal and external requests as needed.

* Adhere to policies, procedures, and instructions of management.

* Learn to identify and flag items non-compliant with regulations.

* Support multiple teams simultaneously.

* Function as a team player.

* Work effectively in team settings.

* Show appreciation for others' help and lend a hand when needed to complete shared tasks.

**PHYSICAL DEMANDS -** Requires minimal physical effort such as sitting, standing, and walking.

At **Santander,** we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply***.***

**WHAT WE ARE LOOKING FOR**

EXPERIENCE

1 to 2 years of relevant work experienceEDUCATION

High School (High School)COMPETENCIES

Accuracy and Attention to Detail, Collections (Basic Understanding), Customer Support Function, Understanding Customer Needs