Customer Service Concierge Chicago, IL - Accessa : Job Details

POSITION: Customer Service Concierge Chicago, IL

DEPARTMENT: Operations

ACCOUNTABLE TO: Corporate Operations Manager

POSITION DESCRIPTION:The Customer Service Concierge (CSC) has a primary goal of providing white glove service to Accessas customers. The CSC manages the entire order entry and management process, including answering all customer questions and providing follow-up to deliver on the utmost expectations.

The perfect fit of a Customer Service Concierge:

• You exude warmth, energy, and charisma, and have a passion for helping people.
• You thrive on the unexpected and perform patiently under stress and pressure.
• You nurture and help build upon all customer relationships.

SPECIFIC DUTIES:

• Manage incoming phone calls, emails, faxes
• Sales order entry and management
• Investigate customer complaints
• Maintain new color match log and process
• File and maintain closed sales order and correspondence files
• Provide internal sales support to outside sales team
• Other duties in support of branch operations

BENEFITS INCLUDE BUT NOT LIMITED TO:

• Paid Vacation, PTO, Holidays, & Birthday Day Off (27.5 paid days off in first full calendar year)