Customer Service Coord - Kar Global : Job Details

**Customer Service Coord**

The Customer Service Representative acts as a support partner by assisting customers including individual dealers, dealer groups, institutional accounts and others by answering questions, providing information, and troubleshooting problems via phone, email, chat, or cases.

The Customer Service Representative is responsible for providing information and assistance to any and all customers. Must know, practice, and ensure that company policies, procedures, and applicable state and federal laws are followed at all times.

The Customer Service Representative collaborates with all department(s) and has no direct reports.

***Key Responsibilities:***

+ Answers inbound calls and chats

+ Assists customers with website related issues such as passwords, account permissions, troubleshooting grounding vehicles, titles, payments and other issues depending on area of assignment.

+ Opens cases when necessary and manages via the Salesforce CRM tool; problem solves with other departments and updates information in the system.

+ Identifies customer needs, issues, and perceptions

+ Recognizes, documents and communicates trends in customer calls.

+ Gathers information from various sources to build a resolution for customers.

+ Creates accurate and concise case notes regarding customer interactions.

+ Follows up on outbound calls by providing information on titles, vehicles or other information.

+ Other projects and tasks, as assigned.***Education and Qualification Requirements:***

+ High School Diploma or GED required.

+ Three years of customer service or call center experience

+ General automotive knowledge preferred.

+ Ability to work independently, efficiently and meet all internal and external time commitments.

+ Excellent interpersonal skills with proven ability to influence, defuse, reconcile and remedy customer issues to create a win-win solution.

+ Excellent written and verbal communication skills

+ Basic Microsoft applications

+ Ability to multitask with 2 to 3 programs

+ Must exhibit strong team player attributes with the ability to multi-task and prioritize.

+ Professional and upbeat attitude