Customer Service Coordinator - Mars : Job Details

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

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D.R. Horton, Inc. is currently looking for a Customer Service Coordinator. The right candidate's primary goal is to facilitate completion of all customer warranty requests while maintaining a high level of customer satisfaction. This is achieved by scheduling subcontractors to make repairs. The Customer Service Coordinator is responsible for proactively resolving customer issues after the closing of the home.

This position is on-site, Monday through Friday. The annual compensation for this position is $80,000 - $90,000 with a bonus structure built into the compensation.

Essential Duties and Responsibilities

include the following. Other duties may be assigned:

• Receive and confirm receipt of homeowner requests
• Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments
• Evaluate homeowner repair issues to determine if they are warrantable items
• Communicates effectively to homeowner if repair issue is deemed not warrantable
• Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
• Schedule and manage subcontractors to make designated warranty repairs
• Certifies warranty work is completed within contractor obligations
• Follow up with homeowners to ensure concerns are addressed in a timely and professional manner
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Develops and maintains good rapport with subcontractors and homeowners
• Execute policies to ensure compliance with quality standards

Qualifications

• High School Diploma or GED
• 6 months to 1 year related experience
• Previous customer service experience
• Proficiency with MS Office and email

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

• Medical, Vision and Dental
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life Insurance
• Vacation, Sick, Personal Time and Company Holidays

Build YOUR future with D.R. Horton, America's Builder.

#WeBuildPeople2

Follow us on social media @hortoncareers for an inside look at our company and connect with us on LinkedIn for up to date job listings!

Job: Warranty

Primary Location: California-San Ramon

Organization: Home Builder

Schedule: Full-time

Job Posting: Aug 1, 2023, 12:00:00 AM

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