Customer Service Coordinator - Robert Half : Job Details

Description Ensure all your application information is up to date and in order before applying for this opportunity.We are seeking a Customer Service/Logistics Coordinator to join our team in Albany County. This role offers a contract to hire employment opportunity where you will be responsible for maintaining customer relationships, processing inbound and outbound orders, and effectively communicating with customers. Key Responsibilities:+ Receive and process customer orders, manage paperwork, and track inventory.+ Direct drivers throughout the facility to ensure efficient workflow.+ Collaborate closely with the warehouse team to guarantee timely and accurate shipments.+ Utilize company systems, including Inventory Management, SAP, Outlook, Excel, and our Yard Management tool for driver coordination. Requirements - Proficiency in using Microsoft Excel and Microsoft Word for data management and reporting- Proven experience in a customer service or call center role, handling both inbound and outbound calls- Excellent communication skills for handling customer queries and complaints- Ability to manage and schedule appointments effectively- Experience in email correspondence, ensuring timely and professional responses- Knowledge of customer service best practices and principles- Ability to multitask and prioritize tasks in a fast-paced environment- Strong problem-solving skills and ability to make decisions under pressure- Willingness to learn and adapt to new systems and processes quickly.Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking Apply Now, you're agreeing to Robert Half's Terms of Use ( .