Customer Service Coordinator - PSC Group : Job Details

Customer Service Coordinator

Deer Park, TX

PSC Group is seeking a Customer Service Coordinator. This person will serve as the front-line communication with customers and be the key contact for customers. You'll be entering orders, handling requests, and providing support in a timely and professional manner. You'll utilize established processes and best practices to maintain impeccable service levels. If you're looking for a stable, long-term career in a booming industry, then consider joining the PSC family!

Work Schedule: Monday - Friday 8:00am - 5:00pm

Job Duties & Responsibilities:

* Ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution of customer concerns/inquiries.

* Execute the order entry process and manage the order fulfillment process in a timely manner.

* Coordinate all activity for assigned customer account(s), proactively address issues, and implement solutions.

* Perform SAP functions that include daily allocation of product for shipments, post the production/fill, and PGI of shipments.

* Create orders, arrange carrier pickup/appointments, add charges for billing, and release orders for shipments.

* Provide consistent communication, acknowledgement, and confirmation of order shipments or delays.

* Fields and escalates customer problems and concerns when needed.

* Supports inside and outside sales.

* Performs other duties as assigned.

Job Qualifications:

* 4-5 years of experience in customer service is preferred

* May require a valid Driver's License and / or a valid TWIC card, depending on work location

* 18 years or older and legally able to work in the U.S.

* Pass a drug screen, physical, and background check

* Previous military experience and proven ability to follow procedures is a plus.

Why join the PSC team?

* Since 1952, PSC Group has had a strong reputation for quality service, safety, environmental protection, and taking care of our employees.

* We are a leader in product handling and site logistics for refineries, chemical producers, and marine transportation providers.

* The work we do makes a huge impact in our nation's economy. Check out our videos at