Customer Service Coordinator - Kaiser Permanente : Job Details

Description: Job Summary:The Customer Service Coordinator (CSC) greets members in the medical office building (MOB) and creates an environment that makes internal and external customers feel welcome, comfortable and cared for. Supports clinical staff with back-office duties as assigned with general administrative work. Provides exceptional member experiences, maintains essential paperwork and records to support the business. Maintains a visible presence and assists members with their needs.Essential Responsibilities:

• Assist members with registration, verifying eligibility and updating demographic information, as necessary.
• Process co-payment and regulatory front-end forms and assist members who qualify for Medical Financial Assistance by referring to Financial Counselor or Patient Registration Associate.
• Answers member questions regarding co-pay, deductible, co-insurance, and deposits.
• Proficient in Point of Service (POS), back-office copay, and outstanding balance (OSB) collection.
• Practices proper cash handling, reconciliation, and end-of-day processes in accordance with established policies and guidelines.
• Greets members in the MOB at Kiosk general areas and assists with wayfinding.
• Proficient in Health Connect as related to their job duties.
• Schedule appointments at the request of members/physicians, per established protocols, and provide pre-appointment instructions, as necessary.
• Assists with patient navigation, as appropriate.
• Adheres to record retention practices.
• Documents quality issues and informs the appropriate personnel.
• Follows appropriate procedures for medical and non-medical emergencies in the medical office building or campus.
• Be Knowledgeable of Emergency Management Guidelines.
• Maintains an awareness of how to report compliance issues and concerns.
• Builds effective working relationships with all members of the healthcare team and other departments within HP/TSPMG.
• Maintains a visible presence at assigned location during operating hours for duties.
• Request and maintains supplies for the Kiosk and reception areas.
• Support of back-office duties (i.e. answering phones, calling nurse/lab tech for IVs, coordinating patient transport, coordination with ancillary services (e.g. pharmacy, lab, radiology, instrument delivery and inventory management, assisting with room turnover, obtaining outside medical records, ordering referrals, scheduling appointments and stat tests) Maintains an awareness of how to report compliance issues and concerns.
• May perform other duties as assigned.

Basic Qualifications:Experience

• Minimum one (1) year of work experience involving public contact, clerical, or cash handling.

Education

• High School Diploma or General Education Development (GED) required.

License, Certification, Registration

• N/A

Additional Requirements:

• Completion of Customer Service Assessment.
• Basic computer skills, including data entry experience and familiarity with general office equipment and software.
• Ability to conform to established policies and procedures as required.
• Conflict resolution skills.
• Must be able to work independently.
• Must have history of being on time and good attendance.

Preferred Qualifications:

• Successful completion of Customer Service Assessment.
• Basic computer skills, including data entry experience and familiarity with general office equipment and software.
• Ability to conform to established policies and procedures as required.
• Must be able to work independently.

Primary Location: Georgia,Atlanta,Regional Office - 9 Piedmont Scheduled Weekly Hours: 1 Shift: DayWorkdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun, Variable Working Hours Start: 12:01 AM Working Hours End: 11:59 PM Job Schedule: Call-in/On-Call Job Type: Standard Worker Location: Onsite Employee Status: Regular Employee Group/Union Affiliation: GTC|UFCW|Local 1996 Job Level: Entry Level Department: Regional Office - 9 Piedmont - Reception/Cashier - 2808 Pay Range: $21.27 - $26.94 / hour The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted. Travel: Yes, 100 % of the Time On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing. Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest