Customer Service Coordinator - Weis Markets : Job Details

Overview

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!

Location Address:

1000 S. 2nd Street

Job Description:

Responsibilities:

* Field calls and electronic communications from customers requiring assistance and providing feedback to the company.

* Accurately record all customer calls/electronic communication into the reporting platform on a daily basis.

* Ensure that loyalty card requests are maintained and processed daily and in a timely manner.

* Utilize system tools to research and provide resolution to customers.

* Process gift card orders

* Recognize, document and alert management team of trends in customer calls

Job Requirements:

High school diploma or general education degree (GED)

* Well organized, able to multi-task, and work in a fast-paced environment

* Excellent customer service skills

* Good interpersonal, communication and problem-solving skills

* Ability to understand and follow instructions, and ability to read, retain and comprehend Company policies, procedures and guidelines

* Ability to work independently as well as within a large team

* Self-motivated and driven

* Ability to provide regular and predictable attendance

* Ability to comply with workplace conduct standards

The position is an onsite, Sunbury, position. Shifts vary between 8am to 6pm during weekdays and rotating weekends 8am-4:30pm.

Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.