Customer Service Coordinator - Westrock Company : Job Details

The Customer Service Representative will represent Smurfit Westrock to the customer and act as a critical liaison between the customer, sales, and operations teams. You will receive and process routine customer orders, inquiries, and/or customer issues related to orders, and maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning, and inventory management. This position is located onsite at the Cullman, AL manufacturing facility. How you will impact Smurfit Westrock:Represent Smurfit Westrock values and deliver excellent service through each interaction. Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact. Run customized reports and share data with customers. Provide pricing, inventory availability and production schedule information to customers. Track order activity and alert appropriate staff of any potential delivery problems....Customer Service Coordinator, Customer Service, Coordinator, Retail