Customer Service Coordinator - Student Services - Southern Westchester BOCES (NY) : Job Details

PRIMARY PERFORMANCE RESPONSIBILITIES:

* Coordinates activities of customer service, control and data entry staff to meet established schedules; Provides leadership to Network Specialists for installation of application software.

* Logs in all data requests received from user school districts and distributes to unit staff.

* Schedules work and production consistent with department priorities.

* Follows up with systems by reviewing data processing daily turnover reports to determine what work has been generated.

* Reviews printouts received from data processing and distributes to unit staff.

* Works with unit staff in resolving user problems and questions.

* Interprets manual procedures and report modification requests.

* Provides training for new employees in student services unit.

* Communicates any procedures or information necessary for efficient utilization of student services unit with user school districts, verbally or in writing.

* Confers with Manager - Regional Information Center regarding user complaints, faulty runs, turn around problems, and other issues.