Customer Service - Customer Service Representative - Insync Staffing : Job Details

Customer Service RepresentativePay rate: $17/hrShift: Monday-Friday 7:00AM-3:30PMLocation: Mesa, AZ 85201Temp to HireJob Overview

The Customer Service Representative serves as the first point of contact for customers, providing a one-stop resolution and education on products and services. This role requires strong communication skills, problem-solving abilities, and the ability to navigate various computer systems and tools effectively to address customer inquiries and resolve issues.

Essential Responsibilities

• Provide customers with a one-stop resolution and education on products and services.
• Process payments and assist customers with billing or account-related questions.
• Solve product or service-related problems in a timely and professional manner.
• Demonstrate a positive, professional, and empathetic customer-focused approach.
• Utilize tools and online resources to confidently deliver accurate information while navigating through multiple computer applications proficiently.
• Develop and maintain knowledge of products, processes, and technical services.
• Exhibit effective communication skills, tailoring interactions to the audience's needs.
• Document customer interactions clearly and concisely in the required systems.

Qualifications

• Drug and Background screening
• High School Diploma or GED equivalent.
• 2+ years of customer service experience, including a minimum of 1 year of inbound call center experience in a fast-paced environment.
• Proficiency with Windows-based applications, including Office and Outlook.
• Minimum typing speed of 30 words per minute.
• Strong interpersonal skills with the ability to interact effectively with varying personalities.
• Bilingual (Spanish) is a plus.
• Must demonstrate reliability and dependability, including adherence to schedule and excellent attendance.
• Reliable transportation

Benefits (employee contribution):Health insuranceHealth savings accountDental insuranceVision insuranceFlexible spending accountsLife insuranceRetirement planAll qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.#IND12