Customer service/data collection - Koko Home : Job Details

Must have healthcare experience. Please apply on LinkedIn and then email your resume and cover letter to [email protected]. In your cover letter, please elaborate on: your healthcare experience, your ability to work from our Sunnyvale, CA office, and your salary expectations.

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About Us:

Koko Home is on a mission to address the two most important and impactful trends in healthcare today: 1) meeting the needs of a rapidly aging population outstripping the system's capabilities to care for them; and 2) patients desire to age and be cared for at home.

The company's product offering includes a digital care companion and enablement platform for senior living and home care. The solution integrates intelligent ambient sensing (radar), artificial intelligence (AI) and large language models (LLM's) to streamline caregiver-patient interactions, boost engagement, and empower patients with a better understanding of their care plans, leading to timely interventions that improve care while reducing overall care delivery costs.

We are looking for a positive, smart, proactive, and detail-oriented Customer Service // Dev Ops to join our team. This role requires someone ready to jump into all things customer service, dev ops, and has a strong ability to manage patient data, support daily operations, and assist in project management tasks.

Key Responsibilities:

Patient Data Collection/Management

• Retrieve patient data from partners and convert it into a script plan for the upcoming week.
• Finalize the format and obtain approval from partners to ensure accuracy and alignment.

Internal Testing

• Conduct testing of our device with employees.

Shipping and Packaging

• Determine the shipment process and ensure it is enabled within all internal systems.
• Design packaging that meets all regulatory requirements, conducting thorough research to ensure compliance.
• Proactively identify and address issues as they arise during testing and pilot phases, ensuring smooth operations.

Support

• Set up and maintain technical support systems for patients, ensuring timely and effective assistance.
• Provide daily support to patients via the feed, addressing any concerns or questions promptly.

Daily Operations

• Assist in operations tasks for the company as needed.

Coordination and Documentation

• Collaborate with the team to ensure the successful deployment of our device to patients.
• Draft and maintain the initial version of the patient instruction booklet, ensuring clarity and comprehensiveness.

Project Management Support

• Assist with various project management tasks as needed until a new Project Manager is hired.
• Coordinate with different teams to support ongoing projects, ensuring timelines and objectives are met.

Requirements

• Proven experience in customer service and data collection.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• Proficiency in using various software tools for data management, testing, and support.
• A proactive approach with a willingness to take on new challenges.
• Social media content creation experience is ideal.

Why Join Us

• Opportunity to contribute to a mission-driven company.
• Engage in meaningful work that directly impacts patient care and service delivery.
• Grow your skills in a versatile role that touches on many aspects of our operations.

Hours

• Full time. In-office (located in Sunnyvale, CA)

Benefits

• Competitive compensation
• Medical, dental, vision and paid vacation/sick days and 401(k) plans.