Customer Service Department Manager - Uline : Job Details

Customer Service Department Manager

Pay from $80,000 to $90,000 per year

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Better together! This position is on-site, and we are looking for people who share our passion.

Position Responsibilities

• Train Team Leads to provide top-notch customer service and build a positive team environment.

• Manage the daily activities of various Customer Service departments.

• Partner with other Managers and with Team Leads to enhance team performance.

• Evaluate team procedures and identify areas for improvement.

• Review performance reports and suggest ways to increase efficiency.

• Resolve escalated customer issues promptly.

Minimum Requirements

• Bachelor's degree.

• 3+ years of customer service management experience.

• Demonstrated ability to effectively coach and develop a high-performing team.

Benefits

• Complete medical, dental, vision and life insurance coverage and other wellness programs.

• 401(k) with 6% employer match. Multiple bonus programs, including profit sharing.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.

• On-site fitness center and beautifully maintained walking paths.

• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Uline is a drug-free workplace.

EEO/AA Employer/Vet/Disabled

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