Customer Service Desk - Honeoye Falls Market Place : Job Details

The Customer Service Desk is the first point of contact for incoming patrons. The is one of the most important roles in the stores. As a Customer Service Associate, you are ensuring customer satisfaction by responding to inquiries and concerns.

Get to know us:

Honeoye Falls Marketplace and Mendon Meadows has been a family run business for over 30 years. Our company motto is we CARE (Community, Accountability, Respect, Engagement). We continue to grow by implementing our core company values alongside our team daily. One of our keys to great success is hiring excellent employees who we believe have the skills and potential to be successful.

Summary of the position:

Our customer service desk team greets customers upon entering the store, answers and forwards all incoming calls, responds to customer questions, comments, and complaints (involving management when necessary).The team processes and updates customer requests for the company Perx Card (our company loyalty card). Customer service associates sell and cash New York State Lottery transactions while adhering to all state and county regulations. The team properly processes cash transactions, all forms of payments and discounts, EBT, WIC, coupons, and store discounts.

What we look for in you:

Part-time, flexible availability - with at least three days during the week and one weekend day

At least 2 years of friendly and welcoming customer service; previous cashiering experience required

Grocery and/or retail experience preferred

Exceptional communication skills with an ability to handle stressful situations carefully

Highly motivated individual

Team player with the ability to work independently at times

Ability to multitask

Focused and efficient

The ability to stand, walk, lift and bend for extended periods of time

What we can offer you for all your hard work:

Medical and Dental Coverage (FT)

401(K) options

Paid Time Off (FT)

Sick Pay (PT)

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Honeoye Falls Marketplace and Mendon Meadows is an Equal Opportunity Employer. We provide opportunities to people without discrimination due to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or any other applicable federal, state or local protected statuses.

These protections extend to all of our management practices including recruitment and hiring practices, appraisal systems, promotions, training, and career development programs. Honeoye Falls Marketplace and Mendon Meadows will make reasonable accommodations to employees and applicants with disabilities, and for religious observances and practices.