Customer Service Fulfillment Specialist - Hershey : Job Details

** JOB DESCRIPTION**

**Customer Service Fulfillment Specialist**

Job Id: 113354 Hershey, Pennsylvania, United States ** Share This Job**

Add to Job Cart **Position Title:** Customer Service Fulfillment Specialist **Location:** Hershey, PA **NOTE:** Candidates who live within a commutable distance of Hershey, PA are desired, as this role is not remote, and will require onsite work.

**Summary:**

This role will be the business expert on the fulfillment portion of the Order to Cash process, globally. The candidate will serve as the enterprise business point of contact for SAPs Available to Promise logic and the corresponding business processes for both existing product lines as well as new product introductions. The role will be the primary liaison across Customer Service, Demand and Supply Planning and Sales Planning Operations activities to fulfill customer orders at the highest service level. This individual will primarily support the US/CDN business units but also enable other, global business units on a consultative basis. Successful candidate will demonstrate leadership in the areas of order fulfilment, stock levels, allocations, customer prioritization and inventory/order/shipment performance and analytics. Lead by example in the areas of focus, commitment, positive attitude, and demonstration of all Hershey values. Proactively take on any new responsibilities related to support the supply chain and increase customer service levels.

**Major Duties/Responsibilities:**

Lead and coordinate all product allocations initiatives for all existing product lines and new product launches on behalf of the Customer Service team. Ensure all system settings (SAP and non-SAP as needed), allocations programs and subsequent process steps and approvals are in place and in line with the commercial and SC strategy. Proactively communicate progress and performance of this to both Customer Service and stakeholder leaders and forums.

Routinely meet with Customer Service, Demand Planning, Supply Chain Planning, Sales Planning teams to receive the Strategy for Seasonal projects, Licenses, In & Out Items, Critical Items, or any change related to availability or prioritization to be able to communicate to OMRs. Establish and lead collaboration meetings when needed to ensure transparency of decisions and decision-making when conflicts arise.

Generate implementation agreements and deployment plans in the Customer Service processes according to the governance established for them and lead their implementation of the strategy with the team. Be the primary point of contact for trouble shooting and connection with IS partners.

Monitor and measure the success of the strategy and deployment plans, by running reports, analyzing, and communicating milestones, risk and opportunities, and Service Level progress.

**Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:**

Strong Order to Cash (specifically order management and fulfillment) process knowledge, understanding of related transactions, policies/guidelines, and performance

Advanced skills in system data extraction, end-to-end process analytics, data visualization, and root cause analysis

Moderate knowledge of SAPs Available to Promise or Advanced Available to Promise and allocation capabilities.

Moderate knowledge of CPG supply planning techniques and associated tools

Moderate knowledge of inventory management and the impact on Order Management/Fulfillment processes

Basic knowledge of demand planning techniques and associated tools

Basic knowledge of Logistics information systems and system handoffs (i.e., SAP, Transplace)

Basic knowledge of order entry methods and customer segmentation methodologies

Basic knowledge of sales and customer management.

Basic knowledge of customer operations and customer requirements.

Basic knowledge of product life-cycle management

Strong problem-solving skills

Interpersonal communication skills, relationship management, and collaboration skills

Ability to multi-task, prioritize tasks and provide decision support

**Education:**

BS/BA degree in Business, Supply Chain, or Engineering.

**Experience:**

Minimum of 4 years of experience in Customer Service, Logistics, Supply / Demand Planning, Engineering, or Business Management.

#LI-SW2

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.

The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans

If you require a reasonable accommodation as part of the application process, please contact the HR Service Center ([email protected]).

* Hershey looks for a financial analyst with payroll experience that is looking to grow their career in the finance organization to join us in the accounting department. Complete payroll reporting requests...

* The required skills for this position include the ability to speak in front of a large audience of up to 70 guests per show, up to 13 times a day. Minimum knowledge, skills, and abilities required to successfully...

* ) Provides reporting capabilities to the appropriate team and team manager in support of operations, customer needs, program support, and on an adhoc basis. Manage the reporting processes for the team...

* The role also has responsibilities on daily reporting on cash, credit cards and supporting with returns. Prepares daily tender reports for Accounting Department, inclusive of cash, credit card, vouchers,...

* The associate will partner with The Hershey Experience business team to analyze, design, develop, test, validate, document and support all reporting, dashboard and other analytic needs. Required to manage...