Customer Service III - Abbott : Job Details

Title: Customer Service IIILocation: Lake Forest, ILDuration: 12 Months100% OnsiteQualifications:

• 3-5 year of experience is required and a 4-year equivalent college degree.
• Takes inbound/outbound calls and emails to provide information to health care customers.
• Utilizes a database to retrieve customer or company information.
• Must be able to learn and follow detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information.
• Must demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality.
• Can organize and handle calls and emails with speed and accuracy.
• Can work with complex computer applications and resource materials.
• Must be able to multitask and use critical thinking skills.
• Must have proven skills in the following PC software products Microsoft software suite (Excel, Outlook, Word, Teams).
• Preferred having SAP or some ERP experience and some background in the healthcare industry.

Preferred skills:

• Ability to problem solve and critically think
• Able to multitask between different platforms, able to jump back and forth between customer calls and emails
• Basic computing skills and understanding of Windows, Microsoft, and other frequently used computer systems
• Must be able to follow standard operating procedures, but also know when to ask for help
• Must understand the culture and be a good team player Skills sets previous worker did not have: •Unable to follow SOPs
• Unable to switch between different type or orders/ customer needs
• Must score an 80% or higher on all training assessments
• Easily overwhelmed with workload

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.

• Published on 05 Dec 2024, 9:43 PM