Customer Service III - Experis : Job Details

Our client, medical device manufacturing industry, is seeking a customer service representative to join their team.Job Title: Customer service Location: Lake bluff , ILPay Range: $20.50/hr on w2Key Details:

• Work Type: Hourly (nonexempt); Overtime (time and a half) for hours over 40
• Experience: 3-5 years required
• Education: 4-year equivalent college degree required
• Location: Fully onsite
• Interview Preference: Video

Primary Responsibilities:

• Handle inbound/outbound calls and emails to assist healthcare customers.
• Utilize databases to access customer and company information.
• Provide accurate information by following detailed instructions and SOPs.
• Exhibit patience, empathy, and problem-solving skills.
• Maintain speed and accuracy when switching between calls and emails.
• Work with complex computer applications and resources.

Required Skills:

Problem-solving and critical thinking

Multitasking: seamlessly manage multiple platforms and switch between customer interactions.

Basic computing skills: Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams).

Adherence to SOPs: Follow procedures while knowing when to seek guidance.

Team Collaboration: Understand company culture and work well in a team. Preferred Skills:

• Experience with SAP or ERP systems
• Background in the healthcare industry

Key Traits for Success:

• Organized and efficient
• Ability to handle pressure and workload without feeling overwhelmed
• Strong communication skills (verbal and written)

Red Flags (Skills Lacking in Previous Workers):

• Inability to follow SOPs
• Difficulty switching between different customer needs/orders
• Struggles with workload management
• Insufficient computer proficiency

If this is a role that interests you and you'd like to learn more, click apply now, and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands- Manpower, Experis, Talent Solutions, and Jefferson Wells- creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity-as the best place to work for women, inclusion, equality, and disability-and in 2022, ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year, all confirming our position as the brand of choice for in-demand talent.