Customer Service/Inside Sales - Ponca City Development Authority : Job Details

This job is being posted by Ponca City Development Authority. It's a job for Century Products and the contact person is [email protected]OBJECTIVE: Support activities within the sales group of an American manufacturer with emphasis in agricultural products. Provide customer service to all dealers and distribution. Responsibilities include sales support for all managers. Activities would include identifying leads and reaching targets through telephone, email, webinar and direct interactions. DUTIES and RESPONSIBILITIES:

• Make outbound calls to existing clients to cross sell and up sell

• Handle inbound, unsolicited prospect calls, convert into sales, or pass along to necessary departments

• Ensure leads are passed to team with call-to-actions, complete profile information

• Collaborate with team to make necessary strategic sales tactics

• Maintain company database through CRM

• Assist in sales proposals to potential clients

• Support inbound pricing

• When necessary, support marketing efforts at trade shows and events

• Attend periodic sales training meetings

• Resolve product or service problems. Find issues, determine the cause, select the solution, expedite the correction, follow-up to ensure satisfaction

• Courtesy calls to dormant accounts

• Assist in warranty claims directly from customers and dealer channels

• Record all calls in Salesforce

• Monitor customer care through Salesforce

• Work with logistics to move products through channels in timely fashion

• Work with billing and AR as needed

• Willing to travel periodically as needed

• Other duties as assigned

PHYSICAL DEMANDS:

• Communicate clearly via telephone and computer

• Prolonged sitting, occasional bending, pushing, pulling

• Occasional light lifting 10-20lbs

• Repetitive hand motion, keyboarding, use of mouse, telephone and similar machines

EDUCATION AND EXPERIENCE:

• Math skills to perform basic calculations.

• Knowledge of Microsoft office

• Read and write in English.