Customer Service - Express Employment Professionals : Job Details

Specialized Recruiting Group is excited to announce that we are hiring for a Customer Service Representative role in the city of Industry, CA. We are looking for a motivated and detail-oriented individual to join the team with a preference for candidates who have experience in a distribution or manufacturing environment.Benefits and Features:

• Paid Holidays paid vacation and sick time
• Health, Vision, Dental, FSA, and life insurance benefit plans

Responsibilities:

• Respond to customer inquiries via phone, email, and other communication platforms in a professional and timely manner. Address questions regarding product availability, pricing, delivery schedules, and order status.
• Accurately enter and process customer orders into the company's system. Ensure all orders are correctly fulfilled, and communicate any changes or delays to the customer.
• Investigate and resolve customer complaints or discrepancies related to orders, shipments, or billing. Work closely with production, logistics, and sales teams to resolve issues promptly.
• Build and maintain strong customer relationships by proactively checking in with clients, identifying their needs, and offering solutions. Monitor key accounts to ensure long-term satisfaction and repeat business.
• Coordinate with sales, production, and shipping departments to ensure that customer orders are processed efficiently and delivered on time. Communicate any potential delays or issues to all relevant stakeholders.
• Maintain accurate customer records, including order histories and communications. Provide reports on customer interactions, order statuses, and any recurring issues to management.
• Stay updated on company products, manufacturing capabilities, and distribution processes to provide accurate information to customers. Assist with product recommendations and technical information as needed.

Pay: $18.00-$23.00 DOE Schedule: Monday – Friday 8:00am to 5:00pm Background Profile:

• Previous experience in a customer service role, preferably within a distribution or manufacturing environment.
• Strong communication skills, both written and verbal
• Proficiency in Microsoft Office (Word, Excel, Outlook) and ERP/CRM systems
• Ability to multitask and prioritize in a fast-paced environment
• Detail-oriented and highly organized
• Problem-solving abilities and a customer-focused mindset
• Bilingual a plus

About Specialized Recruiting Group:Specialized Recruiting Group takes an individualized approach to professional placement. We provide personalized service as unique as the companies and talented candidates we serve.Reach out to find out how Specialized Recruiting Group can help you take your career to new heights!Specialized Recruting Group Specializes in Placing Top Talent in the Following Roles:

• Accounting -A/P, A/R, Controllers, Staff Accountants, etc
• HR-HR Generalist and or Manager, Payroll, Recruiters, Administrative Support
• Administrative Rolls- CSR, Purchasing, Inside sales, Administrative

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