Customer Service - Metasys Technologies : Job Details

Customer Service New York, NY (onsite)Shift hours- 09:00 am- 05:00 pm Efficiently and properly execute in-bound internal and external customer calls [customer accounts & salespersons, fulfilling orders, providing pricing information, order delivery information, and any unique scenario defined by the call. Provide special attention to the detail required by some high profile/high volume accounts in the manner and at the level of service those accounts require and expect.Responsibilities:

• Key external customer and salesperson orders into Order Entry in SAP
• Ability to confidently call upon account contacts and discuss sales history and promotional items and/or new items featured at Glazer s
• Provide essential information to all customers, including but not limited to sales history, delivery information, pricing, permit information, and collection
• Update customer master record information
• Write/key customer and salesman pick-Client
• Make Sales Division determinations on Hold Items and obtain proper approval to release the item for delivery to the customer
• Communicate effectively and with results at all critical steps in the fulfillment of an order (e.g., order entry, data processing, warehouse picking, customer pick-up/delivery).
• Readily and openly communicate with internal customers [sales personnel] regarding the status of their order fulfillment, including permit restrictions, credit restrictions, out of stock situations, and their failure to meet order deadlines. Ability to work with them to find alternative solutions to those situations.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.