Customer Service Lead, Customer Service Associate, Allocations, Shipping - NYC Alliance Company LLC : Job Details
Customer Service Lead, Customer Service Associate, Allocations, Shipping
NYC Alliance Company LLCJob Location : New York,NY, USA
Posted on :
2024-11-14T20:48:37Z
Job Description :
Customer Service Lead
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- Manage, Oversee, and support the Customer Service Associate
- EDI order management
- Process EDI's daily- monitor files making sure orders are being processed in a timely manner.
- Review any discrepancies against contracts/bulks
- Check inventory availability if no contact/bulk exists- check with Sales prior to processing
- Communicate all issues/concerns/discrepancies to Sales and work with the Account/buyers for corrections.
- Follow up with accounts/buyers for EDI revisions/corrections
- 860 order management- review/process in the system. Call out any issues/concerns/discrepancies to sales.
- 855 acknowledgements are being sent with in the accounts timing requirement
- Enter all Production inquires, paper PO's and non B2B inventory orders
- Check all orders prior to entering- all proper documentation has been provided from the account/sales. Signature approvals provided (if not then orders cannot be entered until proper approval is provided)
- Ensures timely and accurate order entry
- Own and manage all Sales order Maintenance that needs to be completed daily
- Direct Contact for our retail Partners
- Cancellations- changes- move ups-extensions-purchase order corrections
- UPC's
- EDI issues and corrections
- Work with Sales and accounts for confirmations
- Reworks- Approval process, sending proper documentation to warehouse and following up that it is completed.
- Works closely with Allocators on order fulfillment process
- Follow up with Sales on pending issues
- For Customer Service Lead: 5+ years in customer service; ideally within the apparel industry
- For Customer Service Associate, Allocations, Shipping: 2+ years in customer service; ideally within the apparel industry
- Exceptional communication skills, writing skills, interpersonal skills, and ethical mindset
- Ability to be flexible, adaptable and dependable in an environment constantly upgrading/enhancing service/technology capabilities to it's customers
- Strong prioritization and time management skills with ability to delegate effectively
- Strong computer/systems knowledge including MS Office applications
- Competitive compensation packages
- Medical, Dental, Vision, FSA
- Retirement Savings Plan Match
- Summer Fridays
- Discounts and More!
- Annual Salary $75,000 - $85,000
- The offered salary for this position will vary based on role requirements determined by NYC Alliance, skill set and years of experience.
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