Customer Service Leader - CHS : Job Details

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.

**Summary**

CHS NW is looking for a seasoned Customer Service Leader to enhance and guide our customer service team. This role is based in Lynden, WA and involves overseeing a diverse team spread across multiple locations. We seek a results-oriented and energetic leader who is passionate about developing team members, committed to delivering outstanding customer service, and focused on creating a positive work environment. This position is crucial to our Energy Management team, contributing to program management, sales, and operational strategy.

**Responsibilities**

+ Responsible for the day-to-day direction and coordination of activities of staff required to provide service and support to customers.

+ Directs and coordinates staff involved in a combination of activities such as order processing, consumer relations, sales support, resolving customer disputes and concerns, and expediting service requests.

+ Responds to customer inquiries regarding status of orders and service; and interfaces with key customers to resolve problems and discrepancies.

+ Provides liaison with key internal partners, including operations supervisors, sales teams, and financial services.

+ Leads, manages, and holds accountable staff to meet personal and divisional KPIs and performance goals

+ Recruiting, onboarding, and coaching staff towards continuous improvement

+ Development strategies to provide solutions to evolving organizational needs

+ Typically manages the day-to-day workflow of subordinate workers.

+ Performs other duties and responsibilities as needed or assigned.

**Minimum Qualifications (required)**

+ High School diploma or GED

+ 2+ years of experience in Customer Service and Support

**Additional Qualifications**

+ Previous experience in leading a successful Customer Service team

+ High volume call center experience, preferred

+ Proven leadership success in thriving within a fast-paced environment

+ Strong written and verbal communication skills

+ Proficient in MS Office suite

+ Experience working within multiple software systems at once, including CRM tools and call-handling software

+ Bachelor's degree preferred in Business, Business Administration, Communications, or related field

+ Previous team leadership or supervisory experience preferred

+ Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.

CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications.

Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.

This position is designated by CHS Inc. as a safety-sensitive position pursuant to Washington law, RCW 49.44.240. Please be advised that due to this designation (and notice to applicants of the same), the pre-employment drug testing panel for this position will include marijuana and its metabolites.

CHS is an Equal Opportunity Employer/Veterans/Disability.

_Please note that any communication from a CHS recruiter would be sent using a chsinc.com email address. In addition, a CHS recruiter will not ask for confidential information over the phone or in an email, or request money from a candidate involved in an offer process. If you have questions regarding an employment opportunity, please reach out to_ [email protected]_ _; to verify that the communication is from CHS._