Customer Service Liaison - Carle Health : Job Details

The Customer Service Liaison (CSL) is a non-clinical member of the team responsible for performing various integral activities and assisting the Ambulatory Services leadership in meeting building, departmental, and organizational objectives. The CSL assists with the overall coordination, planning, development, and implementation of assigned projects and is responsible, in partnership, for promoting and maintaining a high-level customer experience for all patients and families who receive care within the Ambulatory Services building. Qualifications: SKILLS AND KNOWLEDGE Works well as part of a team to ensure the provision of high-quality patient care. Upholds and promotes a healthy work environment. Assists with coordination of patient satisfaction, improvement initiatives, and projects. Performs patient experience rounding for outcomes, staff coaching regarding Carle Experience expectations, and behaviors. Ensure the patient's experience is positive upon entering and exiting the buildi...Customer Service, Liaison, Ambulatory Services, Customer Experience, Retail, Healthcare, Patient