Customer Service Manager - Planet Professional : Job Details

Bilingual Customer Service Supervisor

Hours: shift time – Tuesday-Saturday from 10-10pm (they only ever work 8.5 hour shifts) in November shift time will move to 7 days a week, 8-midnight (they will always get either a Saturday or Sunday off and have 2 back to back days off)

Direct Hire

• Must-Haves:4-6 years of operational leadership experience.
• Proven experience supervising agents in a call center/contact center environment
• Proficiency in using various technology platforms and tools.
• Spanish Bilingual proficiency (will be required to pass an assessment).

Plus:

P&C License

Overview: We are seeking an experienced Bilingual Customer Service Supervisor to lead a team of 15-20 customer service agents in an on-site environment. We are looking for an individual who enjoys mentoring/coaching, has excellent communication skills and wants to be in a fast-paced environment. Your role will be crucial in ensuring the success and efficiency of our Customer Service team.

• Key Responsibilities: Supervise and manage a team of 15-20 customer service sales agents.
• Monitor and evaluate agent performance, providing feedback and coaching as needed.
• Utilize technology and communication skills to effectively manage a team.
• Ensure agents KPIs meet or exceed sales targets and customer satisfaction goals.