CUSTOMER SERVICE MANAGER - Macom Technology Solutions : Job Details

MACOM designs and manufactures semiconductor products for Data Center, Telecommunication and Industrial and Defense applications. Headquartered in Lowell, Massachusetts, MACOM has design centers and sales offices throughout North America, Europe and Asia. MACOM is certified to the ISO9001 international quality standard and ISO14001 environmental management standard.

MACOM has more than 65 years of application expertise with multiple design centers, Si, GaAs and InP fabrication, manufacturing, assembly and test, and operational facilities throughout North America, Europe, and Asia. Click here to view our facilities. In addition, MACOM offers foundry services that represents a key core competency within our business.

MACOM sells and distributes products globally via a sales channel comprised of a direct field sales force, authorized sales representatives and leading industry distributors. Our sales team is trained across all of our products to give our customers insights into our entire portfolio.

MACOM is an Equal Opportunity Employer.

We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital status or veteran status or any other legally protected status.

**Customer Service Manager**

**Job Summary:**

Lead the Customer Service Team to maintain and enhance customer relationships while meeting organizational and operational objectives. This position requires an individual that can mentor and motivate a team to process a high volume of customer requests accurately in a fast-paced environment.

**Primary Responsibilities:**

* Manage a team to effectively represent MACOM product lines, with primary responsibilities of tactical processing of Quotations and Order Management.

* Plan, prioritize and delegate work tasks to ensure efficient functioning of the team.

* Lead customer service projects and initiatives to ensure high levels of customer service, administration, and productivity.

* Exercise responsibility to hire, transfer, promote, discipline or discharge employees in accordance with company policies.

* Identify and address team training and coaching needs, continue to develop and mentor employees.

* Actively contribute within the Global Customer Service Team to drive continuous improvement and maintain high team morale.

* Know and maintain MACOM policies and compliance requirements.

* Develop and exhibit improved performance in key CS metrics.

* Handle complex and escalated customer service issues.

**Requirements:**

* Relevant Bachelors Degree

* 5 years related experience with a preference for a Manufacturing environment

* Interpersonal and communication skills, ability to manage relationships with employees, executives, and customers

* Strong self-management skills, self-motivated, able to maintain clear priorities, takes initiative, and holds self-accountable.

* Decision maker

* Problem analysis and problem solving, attention to detail, time management

* Proficient in MS Office Applications, including Excel

* Flexible, Stress Tolerant

* SAP experience is strongly preferred