CUSTOMER SERVICE MANAGER - Teknor Apex Company : Job Details

** Customer Service Manager**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO01467 Showing 1 location Rhode Island

Teknor Apex | RI Location

505 Central Ave.

Pawtucket, RI 02861, USA

Rhode Island

Teknor Apex | RI Location

505 Central Ave.

Pawtucket, RI 02861, USA

**Job Details**

**Description**

When Alfred Fain founded a small Rhode Island tire store in 1924, at the time no one could have predicted how Teknor Apex would become an international custom compounder sought out by companies around the world. After a nearly hundred-year journey thats carried us through acquisitions and expansion, we now have nine U.S. locations, as well as operations in Belgium, Singapore, Germany, and China.

Throughout this global expansion Teknor has remained a privately held company, and today Fains grandson sits at the helm, maintaining the familys tradition of fostering deep employee and customer relationships. These relationships are what allow ustogetherto deliver customized compound solutions and help our customers create better products.

Manufacturing is a team sport and we work together to achieve our goals. ~Jon Fain, CEO

**Join the team behind our custom compounds.**

We have an exciting opportunity for a Customer Service Manager.

Responsible for managing personnel, proving training and people development in partnership with the other CS managers. Provides guidance and support, and problem solves for internal and external customers. Utilizes negotiation and decision-making skills to promote, build and maintain positive working relationships and ensure customer satisfaction.

* Manages personnel, training, work delegation and daily problem resolution.

* Prepares and gives annual performance appraisals; interviews and makes recommendations for hiring.

* Supports the assigned business unit and their commercial teams, to resolve daily customer issues and identify strategic solutions for key customers

* Collaborates with other departments on projects and problem resolution.

* Partners with IT to define order management system needs and customer requirements Assists in system implementations, roll out and training.

* Participates in S&OP meetings, providing customer service updates and reporting on time metrics

* Works with sales and industry managers to support development of new business or existing business growth opportunities.

* Collaborates with Logistic team to resolve service issues and improve customer satisfaction.

* Performs additional duties and responsibilities as assigned.

**Education and/or Work Experience Requirements:**

* Four-year degree or equivalent experience

* Position requires between 4-6 years customer service experience.

* Ability to lead and influence team members to support company or departments goals

* Analytic ability and inductive thinking, to make decisions, drive change and promote continuous improvements.

* Strong team building skills and the ability to create a positive working atmosphere.

* High degree of interpersonal communications skills and the ability to contribute insight relative to a process or product.

* Position assumes managerial responsibility for assigned business units and the teams who support them

* Position has no budget or revenue responsibilities.

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