CUSTOMER SERVICE MANAGER - Riverhead Resources : Job Details

Open to candidates in Iowa, Minnesota and South Dakota!!!Who we are and what we value:Feed Energy works at the intersection of feed, fuel, and agriculture, building a nearly four-decade legacy of stewardship in various industries. We support how America nourishes its people and powers its economy. Our team is made up of growth-minded individuals, who are dedicated to transforming global practices in feeding and fueling, driving innovation across the industries we serve. We create circular economies, developing sustainable, low-carbon products and processes. Join us if you're looking for a dynamic environment to contribute to shaping a sustainable future for feeding and fueling the world.We help feed the world by providing safe, energy-based nutrition solutions.Creativity - Stewardship - Impact - Integrity - Healthy RelationshipsWe are seeking an experienced and driven Customer Service Manager to join our Sales team. In this role, you will be responsible for fostering long-term, profitable relationships with our key customers. As the primary point of contact, you will ensure their needs are met, identify opportunities to deliver additional value, and drive growth through expanded offerings. This job will require travel, mostly consists of day travel and occasional overnight stays.What you will do:Develop and maintain strong relationships with stakeholders within assigned accountsUnderstand customers' business objectives, operations, and challenges to identify value creation opportunitiesCraft and execute account plans that align resources to exceed customer expectationsCoordinate cross-functional teams to ensure seamless delivery of products and servicesMonitor account performance, trends, and future needs to recommend solutions for growthProactively anticipate customer requirements and develop solutions that exceed expectationsIdentify and champion new products, services, or process improvements to enhance customer experienceNegotiate contracts and assess cost structures to ensure profitability and satisfactionBuild internal and external networks to support account needs and collaborationProvide customer insights to product development and marketing teams for innovationRequirementsWhat you will need: Bachelor's degree in Business Administration, Marketing, Animal Science, Ag Studies or related field Proven track record in account management, customer service, or related roles Excellent communication, presentation, and interpersonal skills Strong problem-solving and analytical abilities Ability to manage multiple priorities and work collaboratively across teams Customer-centric mindset with a passion for exceptional service Knowledge of the industry and competitive landscape is preferred