Customer Service Manager - 360 Recruiter Accelerator : Job Details

Job Summary:

Our client is seeking a Customer Service Manager will to oversee theircustomer service team, ensuring high levels of customer satisfaction and efficient handling of all inquiries and issues. This role requires strong leadership skills, excellent communication abilities, and a passion for customer service.

The Opportunity:

- Supervise and mentor customer service representatives

- Develop and implement customer service policies and procedures

- Handle complex customer inquiries and complaints

- Monitor and report on service metrics and KPIs

- Conduct regular training sessions to improve team performance

- Collaborate with other departments to resolve customer issues

- Analyze customer feedback and suggest improvements

- Ensure compliance with company policies and industry regulations

- Stay updated on industry trends and best practices

What we are seeking:

- Bachelor's degree in Business Administration, Management, or a related field

- Proven experience as a Customer Service Manager in a manufacturing company

- Excellent leadership and team management skills

- Strong problem-solving and conflict-resolution abilities

- Exceptional communication and interpersonal skills

- Strong organizational and multitasking skills

- Analytical mindset with the ability to interpret data and make informed decisions