Customer Service Manager - All Ways Caring HomeCare : Job Details

What you will do:

Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

Responsibilities include, but not limited to:

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

What you will need:

• Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
• Accountable, reliable, and ability to work independently with good judgement
• Valid driver's license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills

This position entails local travel. The ideal candidate MUST:

• Possess a valid driver's license
• Maintain a good driving record
• Be willing to travel up to approximately 50 miles
• Be bilingual (Spanish)