Customer Service Manager - DSJ Global : Job Details

Hauppauge, NY

On-site

$90,000-$110,000 + Benefits

A leading Aerospace & Defense Manufacturing organization is currently seeking a Customer Service Manager to join their team. As the Customer Service Manager, you will be responsible for driving process improvement and managing an inside sales & customer service team. You'll supervise and guide a multi-functional team, requiring leadership, cross-functional communication, and problem-solving skills.

Responsibilities for the Customer Service Manager:

• Supervise and train sales admin staff & oversee customer service reps.
• Resolve sales order and customer service issues.
• Support domestic and international customers.
• Achieve KPIs for quoting, order entry, and customer service.
• Expedite orders and resolve issues with Operations.
• Manage contract renewals.
• Improve sales admin processes and lead change management.
• Maintain customer portals.
• Collaborate to resolve order fulfillment and satisfaction issues.
• Develop and achieve budget and resource plans.

Requirements for the Customer Service Manager:

• Bachelor's Degree required, Graduate Degree preferred.
• Minimum of 7 years of Customer Service and/or Sales management experience.
• Experience in manufacturing environment, defense/aerospace industry highly preferred.
• Proficient in Microsoft Office.
• Excellent communication skills, strong cross-functional collaboration ability, high attention to detail.